When you place your order via e-shop www.fenalie.gr, you can return an item if it is defective. For the return of your products you can visit the store natural store fenalie (address: 36 Anagnostopoulou str., 10673, Kolonaki, Athens). Alternatively, send your request in writing to [email protected]. For any information you need, you can contact us at 210 3640467.The products you want to return must be in good condition with closed packaging. If you open the product pack, be sure to return it to a good condition, along with all the parts and components it is made of. In any case, the maximum refund time for replacement may not be extended beyond 14 (14) calendar days from the date of receipt.
TRANSPORTATION OF RETURNED PRODUCTS
The receipt of the returned products is only performed by the courier courier company from the address you have stated from the outset for their intital shipment and which you have indicated in writing.
RETURN OF RETIREMENT VALUE OF RETURNED PRODUCTS
If you qualify for the refund, the online store www.fenalie.gr, will refund the amount corresponding to the value of the returned goods in the same way as the original transaction (credit card or bank deposit for cash payments). Refund of returned products will be refunded as soon as possible. In any case, we will do so after you have notified us in writing of your refund request and we will accept their return as well as if the products have been delivered back to the online store www.fenalie.gr
RIGHT OF EXEMPTION
You have the right to proceed to (unjustifiable) withdrawal (that is to send us the product you have purchased and refund the price you paid to purchase the product without having to justify your decision) within 14 days of delivery of the product (s) or (if more products are contained in the same order and arrived at you at different times, from the delivery of the last product) to you or a person you have indicated to us. In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract with a clear statement to our e-mail [email protected]. If you exercise your right of withdrawal, our company will refund the amount you have already paid for the product (s), including shipping costs (delivery costs), with the exception of
shipping costs and additional delivery costs that have arisen because you have chosen a delivery method that is different from the cheapest standard delivery method that the company proposes. The cost of returning the product (s) will be borne solely by you. The price will be refunded by the same means as you had chosen for the original transaction. Returned product should not be used, be in excellent condition, and not be bumped, knocked, damaged, etc. Also, the returned product (s) should be shipped in its original original packaging box, nylon, foam, etc.) which should not have cracks, wear and tear, and include all contents of the original packaging. The company has the right not to refund the price if it finds that the returned product has been damaged, damaged, scratched, altered. the same rights are granted to the company if it finds that you have not returned all the individual parts of the product